Second email address is unable to log into the Xfinity App

@user_6qhr0o Are you receiving an error code or message when trying to login? 

I had  an email with a working password that the tech and I came up with, it worked until I had to shut it down for a few minutes. When I logged back in, the password wouldn't work. Now this is after a lot of time on the system with your tech (which I really didn't have the time to give up). And keep in mind that the tech said that I would have to go back over twenty years to a Primary account I had at another address, and the Primary account on my account at the time of the breach is no longer valid. It really is bad support when you're setting a password on an account, then suddenly that password doesn't work. I am retired, over 25 years in the computer industry and have a Masters in computer science, and I must say that I have never seen such a mess in my life-it seems that no one at Comcast has any idea about the problems and how to repair them.

Hello, @user_6qhr0o I definitely understand the frustration of not having access to your email after working with us previously, and would definitely like to see if I can help. When trying to access are you logging in directly through the website, or with a 3rd party client?

If you're using a 3rd party client to access after the password change, that would need to be updated inside the client as well if that hadn't been done. Here's a great article that has the 3rd party client settings: https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email. 

Another thing that can block 3rd party access is if it isn't enabled: https://www.xfinity.com/support/articles/third-party-email-access. 

I always enter through the xfinity app-I hit sign in, enter the email id, then password.

Go ahead and send a DM to "Xfinity Support". I would like to look up your email addresses to find out how they are assigned. See you there!

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