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user_ym7njx
1st Topic

4 Messages

Monday, November 13th, 2023 11:42 PM

Closed

Can't port forward on iOS app (xFi router)

I have followed the instructions at https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway as well as popularly suggested workarounds like the chatbot. No matter what I do, I end up with this error. I have tried on multiple days with the same results. I have the most recent update of the xfinity app.

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Updated 

1 year ago

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XfinityKaren

Official Employee

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25 Messages

1 year ago

Hi @user_ym7njx I am bummed you're having trouble with port forwarding. We'd be happy to help! Are you having this issue on all devices?

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user_ym7njx

4 Messages

Well I only have the one phone, and the only way to port forward is through the mobile app. So yes, I'm having the problem on all of my one phone.

1 year ago

0

XfinityOrlandoM

Official Employee

 • 

1.4K Messages

@user_ym7njx Have 

you tried clearing caches & cookies on your device & uninstalling & reinstalling the app yet? If not please tr those steps and re launch the app

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ym7njx

4 Messages

I have tried these steps and am still encountering the same error.

1 year ago

0

XfinityOrlandoM

Official Employee

 • 

1.4K Messages

@user_ym7njx

 

 thank you have you made sure your phone has updated to the newest IOS update , I would try that as well and see that will allow you to complete the port forward process 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ym7njx

4 Messages

Yes, I am on the most recent iOS update and still encountering the same error.

1 year ago

0

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