Cant port forward

Inside the app i found the option to set one up but there's nothing there it just says something went wrong try again, i've reloaded it like 10 times now and restarted my phone as well as check for updates and still nothing.

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XfinityEricB

Official Employee

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3.1K Messages

10 months ago

user_y4ha4z Can you tell me what device you are currently using to set up the port forwarding on please?

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user_y4ha4z

Visitor

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8 Messages

An Android phone using the Xfinity app, it's the only way to do it as far as I can tell

10 months ago

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user_y4ha4z

Visitor

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8 Messages

Trying from the CPU won't do anything because it says I need to do it from the app.

10 months ago

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XfinityEricB

Official Employee

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3.1K Messages

user_y4ha4z Sorry for the confusion. I meant what gateway are you currently using you want to set the port forwarding up on?

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10 months ago

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user_y4ha4z

Visitor

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8 Messages

Think its called an Xfinity XB8-T and yes i've been connected to it and tried and still wont let me.

10 months ago

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XfinityDemitrius

Official Employee

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2.5K Messages

Could you please try the following steps @user_y4ha4z. Open the Xfinity App, access the Xfinity Assistant, type in 'Port Forward', select 'Network', select 'Open Advance Options', and see if 'Port Forwarding' is an option?

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10 months ago

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user_y4ha4z

Visitor

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8 Messages

10 months ago

randomly just fixed it's self, ty for all the help.

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XfinityDemitrius

Official Employee

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2.5K Messages

That is awesome to hear @user_y4ha4z. Would there happen to be anything more we could assist you with today?

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10 months ago

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user_y4ha4z

Visitor

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8 Messages

not at this time thanks

10 months ago

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XfinityRay

Official Employee

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3.7K Messages

You're welcome! We are happy things are working for you. We appreciate you reaching out and being a part of our community!

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10 months ago

0

Xfinity App

user_y4ha4z

Cant port forward

XfinityEricB

user_y4ha4z

user_y4ha4z

XfinityEricB

user_y4ha4z

XfinityDemitrius

user_y4ha4z

XfinityDemitrius

user_y4ha4z

XfinityRay

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