Can't set up port forwarding.

I have an xFi Gateway and I want to set up port forwarding, but it seems to be impossible. I've tried using the info found here: https://www.xfinity.com/support/articles/port-forwarding-xfinity-wireless-gateway , but it unfortunately doesn't work. When I try to use the app to set it up, I get an error that says "Something unexpected happened. We can't display your details right now. Please try again or come back later."

From my own research, there apparently used to be a work-around via the chatbot, but that no longer seems to work. Also, this has apparently been an issue for literally YEARS, and it still hasn't been fixed.

Seriously, forcing users to use an app that doesn't even work half the time, rather than connecting to the router directly, was one of the worst decisions Comcast ever made.

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XfinityJeniece

Official Employee

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2.4K Messages

2 months ago

Hey there, user_fk8ipr, thanks for reaching out through Xfinity Forums regarding port forwarding. Do you know what Xfinity modem you are currently using? Also, what part of the setup process do you get that error? When going back into the Advance Settings?

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user_fk8ipr

3 Messages

Only information on my account is that it's an xFi Gateway, and I couldn't see anything on the modem, itself, that indicated any special details about it.

As for the setup process, I opened the app, selected the Wifi tab, selected View Wifi Equipment, then Advanced Settings, and finally Port Forwarding. After selecting Port Forwarding, I immediately got the error I described above. Like, the error popped up so quickly, it seemed as if it didn't even try to bring up the port forwarding settings.

I even tried to use the non-xFi Gateway instructions, but I simply got a message saying I needed to use the app.

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2 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

user_fk8ipr, I appreciate you taking the time to share those extra details. Can you, if you haven't already, try deleteing the app and reinstalling it? Afterwards, please try to set up that port forward and let me know if you ran into the same error message.

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2 months ago

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user_fk8ipr

3 Messages

I deleted the app and reinstalled it, and the exact same thing happened. Same error message as soon as I selected Port Forwarding.

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2 months ago

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XfinityMarcos

Official Employee

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1.9K Messages

user_fk8ipr, I appreciate you trying that step and letting me know the results. I'd like to work with you more on this and find a resolution. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 months ago

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Xfinity App

user_fk8ipr

Can't set up port forwarding.

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