Visitor
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1 Message
can’t sign into website and app
I’ve tried signing into the app but it keeps saying I signed in successfully but don’t have authorization since I’m not an xfinity member.
Visitor
•
1 Message
I’ve tried signing into the app but it keeps saying I signed in successfully but don’t have authorization since I’m not an xfinity member.
XfinityJustinC
Official Employee
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2.6K Messages
6 days ago
Hello, @eunoia thank you for reaching out over Xfinity Forums. I know how important it is to be able to have access to your account information. You've contacted the right place for support, and would like to investigate further if you're still experiencing issues attempting to log in either online or through the Xfinity App. If it was just one place having issues I'd typically have a customer try these stesp:
- Clear the cache/ history on the device
- Attempt a different device/browser
- Attempt an incognito window
Working with previous customers who've reported similar issues of both options (website and Xfinity App) not logging in to the account, these have been scenarios I've run across and wanted to see if they happen to apply here:
- Transfer of service to a new location
- Account closed
- Attempting to log in with a Xfinity ID without the proper permissions: https://www.xfinity.com/support/articles/primary-and-secondary-accounts
Please follow up at your convenience, I look forward to hearing back from you.
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