1 Message
Can't view default account after transferring service to a new address.
So I recently transferred services from one address to another, and the newer address is showing up as 'Default,' but I keep seeing the old account when I log in to the app. When I go to 'Switch account,' the screen reloads, but nothing happens, and I still see the older account as 'currently viewing.' I can't unlink the previous account either.
A separate issue - I also need to add the Xumo box to my account because I keep getting the 'XRE-00250' error, which I've looked up, and it means the device is not added. Somehow, it didn't transfer when I transferred the WiFi?
I've tried the Xfinity Chat customer service and talking to an agent, and that was a waste of time. This has been really frustrating to deal with because it should work without any problems since they tried to streamline the process, but it's really just a [Edited: "Language"] because you can't talk to a real person.
XfinityJeniece
Official Employee
•
2.4K Messages
4 months ago
Hey there, hmyljbr, thanks for reaching out through Xfinity Forums regarding your Xfinity account concerns. I know I love using the website to manage my account, and we want to ensure we can view and manage your new account. We appreciate you choosing Xfinity and bring us with you to your new address!
We can also help with troubleshooting your Xumo! You have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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