Thank you for posting on our community forums, user_y8wfag. What happens when you try the link? Do you need assistance swapping equipment? If the link is not working, we can help with the swap here.
@user_y8wfag, we have no reports of non-working links on the site on this end. Could you provide us the link you are speaking of specifically?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
You have no reports of non-working links on the site on this end. Interesting, since when I spoke to the tech at 1-855-652-3446, I was told that the "back end team" were aware of the link not working and were in the process of fixing it.
@user_y8wfag, that fix could be complete if I am not seeing anything. Could you share the link, so I can investigate further, please?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
XfinityDilary
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