Skip to main content

    Support

    Offers

U
user_ji1sbj
1st Topic

2 Messages

Sunday, March 23rd, 2025 7:54 PM

Connect phone to xfinity mobile hotspot

Cannot connect to Xfinity hotspot. Worked for years until last week. Asks me to sign in to my account. When I do I get a message that says hotspot derive is not available for my internet tier. I have the highest tier available. Has worked fine for years until last week

Question

 • 

Updated 

10 days ago

15

1

0

XfinityKei

Official Employee

 • 

1.4K Messages

10 days ago

@user_ji1sbj I'm sorry to hear you're having an issue with connecting to your Hotspots.

Are you having this issue with your home hotspot or out of your home hotspots? 

2

0

user_ji1sbj

2 Messages

I can connect to my home WiFi just fine. It’s when I try and connect to an xfinity hotspot somewhere else. I’m asked to sign into my xfinity account and then I get a message that I can’t connect because of my internet tier but I’m on the highest tier you have 2 gig 

Like

Reply

10 days ago

0

XfinityRichard

Official Employee

 • 

1.7K Messages

Hi there, @user_ji1sbj ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the trouble you are experiencing with the Hotspot Wifi. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

forum icon

New to the Community?

Start Here