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user_ce8fa7
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2 Messages

Saturday, June 4th, 2022 4:21 PM

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Connected Devices via Ethernet not Showing in Devices List

I have seen countless threads related to this issue but none them contain the solution if it was ever determined.  I would like to correct that here.  I have two streaming boxes connected via Ethernet that are not showing in my devices list.  I want to be able to disconnect one as needed.  Following are answers to typical follow up questions.

Modem: TG4482A

Firmware: TG4482PC2_5.2p5s2_PROD_sey

I have one Pod connected.

Both streaming devices are hardwired via Ethernet and not connected to a hotspot.

Both devices are accessing the internet without problems.

I have had these devices for approximately 1 year.  
I do not know when the app issue started.

I do not remember if the devices showed in the app after being installed.

I rename all my devices to something clearly descriptive in the app.

I can account for every connected and unconnected device listed.

I have 31 total devices listed.

The streaming boxes are not listed in either the connected or unconnected devices lists.

Question

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Updated 

2 years ago

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MikeB39A

Problem Solver

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595 Messages

2 years ago

Try deleting the app, then restart, reinstall - this helps quite a few. Good luck!

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user_ce8fa7

Visitor

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2 Messages

@MikeB39A​ I did those three on one of my devices and there has been no change.

2 years ago

0

XfinityEva

Official Employee

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1.3K Messages

2 years ago

Hi @user_ce8fa7 thank you for visiting our Community Forums for help with your unlisted devices. Thank you @MikeB39A for your help as well! Looks like you have tried all the basic troubleshooting so far which includes: 

 

-Making sure you are connected to your in-home WiFi and not xfinitywifi (i.e., Xfinity WiFi Hotspot), a neighbor's WiFi network, or cellular service.

 

-If the device is connected to the home network but still do not see it listed, check the default device name assigned by the manufacturer (usually located in the device settings menu) and look for that default device name as the connected device.

 

-If using the mobile app, close and relaunch the app.

 

-If using the xFi web portal, sign out of the site, clear the browser cache, close the browser, launch another browser session and sign into xFi.

 

Please send us a direct message with your full name and service address for further assistance. 

 

To send a direct message: 

Click "Sign In" if necessary

  • Click the "Direct Messaging" icon or https://comca.st/3kajO4e
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
  •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
  •  - An "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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jacobsquires

Visitor

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1 Message

@XfinityEva​ what part of connected to Ethernet wasn't clear. They aren't connected via WiFi. I too am having a problem with my Ubuntu Home Server not showing up in xFi. And the fact that I have to use the stupid app and website instead of logging into the actual device is par for the course with useless Comcast/Xfinity customer support.

2 years ago

Losdolfan

Visitor

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1 Message

2 years ago

I just updated to an Xfinity Gateway and I’m too having this issue with my CCTV security camera system.  I’ve connected the DVR via Ethernet and I’m unable to forward port due to the device not showing up on the connected devices list.  I’ve tried rebooting gateway and DVR, I’ve tried connecting directly into gateway through my internal network, I’ve tried using the brand new Ethernet cable provided by Comcast, and still the device only shows up on the devices not connected list.  Can someone please help with a resolution before I just disconnect the gateway and reconnect my old equipment that was providing me with reliable service.  

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CCSelena

Problem Solver

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892 Messages

Hi there @Losdolfan! Thank you for reaching out to us here via Forums. I am sorry to hear that you are having issues "finding" your device on your connected devices list. Can you please log out of the app, clear any history on your device, and log back in to see if this helps? 

I no longer work for Comcast.

2 years ago

0

image36

Visitor

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1 Message

I am having the same issue.  I am trying to forward port to an ethernet connected device.  After restarting the modem/router it shows up in ethernet for a few hours then it goes back to only showing the wifi connected devices. I went out of town and had to access my home server and was not able to due to this.  It is extremely annoying.  This combined with ridiculously low upload speeds makes comcast lousy for a working professional.

(edited)

2 years ago

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CCJimmy

Problem Solver

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492 Messages

Hello @image36, thank you for taking the time to reach out to us. We wil be happy to help with the issue that you're having with seeing your connected devices. If you don't mind, can you please send our team a direct message with your full name and full address? We look forward to speaking with you! 

 

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I no longer work for Comcast.

2 years ago

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jimmarrone

Frequent Visitor

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8 Messages

I don't understand the purpose of these forums if answers are not given, but rather instructions on contacting Xfinity Support . . . which I have seen in other forums takes hours discussion with no resolution!  I haven't time to waste.  There are two major trends, that I see.  This problem in this forum is regarding wired connections, not Wi-Fi.  Second, this was NOT a problem before then new Xfinity app was rolled out!!!!  IF you have helped people with solutions, please post them here so we all can learn what to do.

2 years ago

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CCJoshua1

Problem Solver

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567 Messages

We don't want to see you having trouble with your services like this. We're here to help! Have you already attempted any troubleshooting to see if the device will show? Also, are you using the app, or the website to view this information?

I no longer work for Comcast.

2 years ago

0

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