Visitor
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1 Message
Device is connected to WiFi but forgotten on app
So my kids iPad is forgotten on my device list and I want to add it back to block her WiFi access.
How?
I’d love to manually add her MAC address and be done but that doesn’t appear to be an option.
XfinityAmandaB
Official Employee
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1.6K Messages
3 years ago
Hello there @user_106776 thank you so much for reaching of for help with re-adding this device to your connected devices.
Once a device is removed from a profile, this will remove the device from the Connect section and unassign it from the profile it was associated with, if applicable. It will also permanently delete all historical network activity of this device. If the device reconnects to your home network, (you may have to have the device forget your network and reconnect it to your wireless network), it should then appear as a new device. Once the device is reconnected and appears as a new device, you should be able to assign it to the appropriate profile by following these steps:
Under Assigned Devices, select Assign Device.
Click the checkbox next to the device(s) you want to assign.
Finish assigning devices by selecting Assign
We also have a helpful how-to here: Managing Profiles with Xfinity xFi - Xfinity Support that will go over how to manage your user profiles and assign/name newly connected devices.
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