J

Friday, January 26th, 2024 4:12 PM

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Device keeps unpausing on its own even after I select "until I unpause"

I have one device on my Xfinity WiFi network that keeps unpausing on its own even after I select pause "until I unpause" on the Xfinty App. I changed the PW for my Xfinity login to ensure no one in my family is reversing the pause. It is the only device on my network that is doing this. The Device is a desktop computer. I am not sure what could cause the WiFi config to change this setting. Any help would be appreciated. 

Official Employee

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962 Messages

10 months ago

@JayP411 Thanks for creating a post on our Community Forums. Sounds strange that this one device is not following the WiFi rules. I appreciate the info and steps you've already taken. Have you tried to remove and set up the rule again? Is this device also connected only via WiFi, or would it be connected over an ethernet cable as well?

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