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user_l4di8b
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Wednesday, February 12th, 2025 12:58 AM

Discontinue of Xfinity phone remote app

Please explain why you have removed this app. Once again you make a sweeping decision without checking with your loyal customers. While your web page insists that you listen to your customers and value their input, you continue to make choices at the expense of your customers who are paying for you to continue to operate. Just once, I’d like to see you put your money where your mouth (webpage) is and restore this app that is obviously so valuable to your customers.

Question

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Updated 

2 months ago

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2

user_2b4761

Visitor

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9 Messages

2 months ago

Agree completely, used this app every day. It had multiple functions that all worked reliably. What the hell? The physical remote is no substitute. Do you want me to give up the cable box?

0

XfinityDemitrius

Official Employee

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1.7K Messages

2 months ago

Hey @user_l4di8b, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity TV Remote App. 

 

The Xfinity TV Remote app is retired. If you have the app installed on your mobile device, you will be unable to use it. You may find the app non-functional and/or may encounter various error messages when attempting to use it. 

 

As an alternative to the Xfinity TV Remote App, you can use the Xfinity Web Remote or our award-winning Voice Remote. The Xfinity Web Remote has the same features as the Xfinity TV Remote App. We appreciate you taking the time to provide us with your feedback and hope these altrnatives fit your household needs. 

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OldTVGuide

Contributor

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84 Messages

@XfinityDemitrius​ 

How can we access DVR options such as recording a show or see what recordings are scheduled on the web portal now?

(edited)

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2 months ago

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user_2b4761

Visitor

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9 Messages

@XfinityDemitrius​ if you would read all the comments on this issue (or if you actually tried the products you are talking about) you would know that the the web remote has only a tiny fraction of the functionality of the Remote App. Whatever caused it to be retired could certainly have been solved but it wasn’t worth the bother. Is there a roadmap to something better?

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2 months ago

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XfinityJeniece

Official Employee

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3K Messages

We do not currently have any information regarding a new app being released, user_2b4761. We will definitely make sure your feedback is submitted. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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XfinityEmilyB

Official Employee

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1.9K Messages

@OldTVGuide That's a great question! Please download the Xfinity Stream app which lets you watch TV when you're away from your cable box, access On Demand content, and even view/schedule new recordings. I personally love it! You can learn how to set up a recording here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_i21mkt

4 Messages

Please Xfinity, convince your leadership to bring back this app. This is embarrassing on your part. 

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2 months ago

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