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VDreadstar
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38 Messages

Sunday, August 24th, 2025

Disney+ App hangs during commercial breaks

Hey all,

Recently resubscribed to Disney+ and it works like well, [Edited: "Language"], via the Xfinity App. It tends to hang during the commercial breaks. Inevitably have to exit the App, restart and hope the commercial break completes. Anyone else have the same issue?

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1 day ago

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XfinityDilary

Official Employee

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2.5K Messages

4 days ago

Thanks for posting on our Community Forums, VDreadstar. I'm sorry to hear about the Disney+ app not working properly. We'd like to help. Where are you accessing the Disney+ app? Is it on our TV box? Or a different device? You also mentioned the Xfinity App. Are you referring to the Xfinity Stream App? 

 

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VDreadstar

Contributor

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38 Messages

Using the Disney+ Application on the X1 DVR TV box.

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4 days ago

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XfinityDilary

Official Employee

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2.5K Messages

Thanks for clarifying, VDreadstar! Have you tried rebooting the TV box manually or through the Xfinity App? Is this only affecting the Disney+ App? Or have you noticed the same issue in other programming/apps? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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4 days ago

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VDreadstar

Contributor

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38 Messages

@XfinityDilary​ I have rebooted the X1 box, no change. I have only seen this on Disney+. Paramount can be laggy but never hangs. Netflix or Peacock has never been an issue.

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2 days ago

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XfinityDena

Official Employee

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3.6K Messages

Do you notice this issue with the app on other devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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user_40eq8x

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2 Messages

I’ve had Disney+ for about a year.  In the past, it was unusual for it to freeze.  But the past few weeks, it freezes just about every ad break.  It happens only when an ad finishes and another ad is about to start.  This doesn’t happen on any other app.  The ads play just fine on my iPad.  But I prefer to watch things on my TV.  I suspect that the app has a problem that was recently introduced.  Please fix the app.

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2 days ago

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user_40eq8x

Visitor

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2 Messages

2 days ago

I’m having the same issue with the Disney+ app.  I’m also using the X1 DVR TV Box.  Hang ups occur when multiple commercials are playing and it hang between commercials. 

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Lorinj

Regular Visitor

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3 Messages

1 day ago

I'm also having the same issue.  

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