Error trying to pay bill, change autopay card, accessing rewards.

3 issues.

1. When trying to pay bill, it keeps showing "error, refresh page and check back later."

2. cant change autopay card due to issue one.

3. cant access rewards, keeps saying, "there is no NOW I'd associated with this account"

I am a platinum member.

I have, cleared the app cache, storage, deleted, reinstalled, tried on android chrome browser, PC chrome browser, PC opera browser, used my username to login in, my Comcast email to login, my phone number to login. Nothing has worked.

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XfinityQuemekia

Official Employee

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792 Messages

6 days ago

Hello there @user_d0a3yv! I'm sorry to hear you are running into so many technical difficulties. Dealing with billing and rewards issues is frustrating, especially after you've already gone through all the standard troubleshooting steps like clearing cache and reinstalling the app. The "NOW ID associated with this account" error is particularly strange for a Platinum member. This is a common error seen by users who may have a simple "NOW" TV or Internet-only service.

It's been a few days since you reached out, were you able to get this resolved?

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user_d0a3yv

Visitor

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5 Messages

No, I am still having this issue. I 100% do not have any form of NOW services. I have had the same service for something like 13 years. I still can't change my cards, my autopay, manage billing, pay bill, or access rewards. I have tried talking to agents over the phone, been sent to CSA, the security people, my account has passed all security checks. I just need someone who can actually go into my account to figure out what the problem is and fix it. I have already given up on getting the smart watch for Christmas, but I need this fixed before next month so I can pay my bills, I really do not want to have to call and spend an hour trying to get an agent to pay my bills over the phone.

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5 days ago

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user_d0a3yv

Visitor

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5 Messages

here is some screenshots of the errors that are happening to my account, any help will be greatly appreciated

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5 days ago

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user_d0a3yv

Visitor

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5 Messages

5 days ago

Here is a screen recording showing my platinum account and what happens when I attempt to go to rewards.

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user_d0a3yv

Visitor

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5 Messages

link to the video if for some reason it does not load from being directly uploaded https://youtu.be/aWzEGr3RTYs

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5 days ago

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XfinityEricB

Official Employee

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2.8K Messages

user_d0a3yv Let's look at the login ID for the account to see if there is something there we can fix for you.

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" If necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person".

Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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4 days ago

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Xfinity App

user_d0a3yv

Error trying to pay bill, change autopay card, accessing rewards.

XfinityQuemekia

user_d0a3yv

user_d0a3yv

user_d0a3yv

user_d0a3yv

XfinityEricB

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