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user_r352ha
1st Topic

Visitor

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2 Messages

Saturday, August 1st, 2026 10:34 PM

ESPN Unlimited - Unable to Access

I have tried tirelessly for months now trying to access the "Included ESPN Unlimited app" that is supposed to be provided with my plan. I followed instructions to click the Activate Now in the email for free ESPN unlimited. I went to the ESPN app and created and logged into MyDisney+ and then to the Xfinity login, both of which said Successful, but it doesn't allow access to content and continues to send me back to a window to select which plan I want to buy. My Xfinity app shows ESPN Unlimited is Active, I've signed out of both MyDisney+ and Xfinity provider, going out/back into the ESPN app, repeated for multiple devices, but no success.  I've restarted my router, signed out/in multiple times in the ESPN app, Xfinity app, every app I can think of... still the same result. I decided to purchase ESPN Unlimited for the second time so I can watch what I want to, but I am getting really irritated that something that is supposed to be included is so impossible to access! Any help available?

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4 hours ago

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XfinityAlyssaA

Official Employee

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2.9K Messages

9 hours ago

Good afternoon @user_r352ha, and thank you for reaching out on our Community Forums regarding your ESPN Unlimited concerns. We appreciate the opportunity to help.

I understand that you were able to successfully activate ESPN Unlimited, but when you attempt to access content, you're prompted to select a plan even though the subscription still shows as active in your account. Is that correct?

To help us narrow down the cause, could you please let us know the following:

  • Have you tried clearing the cache and cookies in your web browser or app?
  • Can you confirm that your Xfinity TV package includes access to ESPN?
  • What device are you using when attempting to access the content?
  • Have you tried accessing ESPN Unlimited from a different device or web browser to see if the issue persists?

Those details will help us determine whether this is a device-specific issue, an authentication issue, or if additional troubleshooting may be needed. We'll be happy to continue working through this with you.

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XfinityJon

Official Employee

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1.6K Messages

 

user_r352ha we can certainly look into this further. I will need a little more information. 
 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

Click the "Direct Messaging" icon 

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window and press Enter to send it.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 hours ago

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XfinityCarolyn

Official Employee

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337 Messages

4 hours ago

Thank you for giving me the opportunity to assist you. You have confirmed that the issue has been resolved. I am happy to hear that this worked for you. Please remember if you need anything else or have any other questions feel free to author another post and we will happily assist you 24/7. We hope you have an awesome day.

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