U

Sunday, January 21st, 2024 7:10 PM

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Faraway and devices not shown in the app

I have a new gateway that was activated with a technician and internet is working fine. 
The app is not showing the internet plan and the devices so I cannot set up and even see the Xfinity pod I have. 

Official Employee

 • 

1.4K Messages

10 months ago

Hello, @user_n1z478 thank you for reaching out in our forum for help with your app and devices issue. The app is great for managing your home network and giving you peace of mind that your home is protected, so I totally get where you're coming from. What type of device are you using to check the Xfinity App?-Richard

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