Visitor

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3 Messages

Friday, September 12th, 2025

How can I disable the xfinity push notifications that are just advertisements.

I use the xfinity app for notifications when I have a new bill. I don't appreciate the spam push notifications. I checked the privacy center and notification settings in the app but found no way to disable this spam.

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Official Employee

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2.4K Messages

25 days ago

 

user_823hna Hello and thank you for reaching out via our Xfinity Community Forums. I am so sorry to hear about the trouble you're having with unwanted notifications. I can certainly help you with this. It's frustrating to get spam when all you want is to be alerted about important things like your bill. You're right, the setting can be tricky to find. The good news is you can disable those promotional notifications without turning off your bill alerts. They are controlled by a separate setting within the app.

 

Here is the most direct way to stop the promotional push notifications:

  1. Open the Xfinity app on your phone.

  2. Tap the Account icon in the bottom right corner.

  3. Under the "Settings" section, tap on Notifications.

  4. You should see different categories of notifications. Look for an option that says something like "Marketing & Promotional" or just "Marketing."

  5. Toggle this option off.

This will stop all promotional and marketing push notifications while still allowing you to receive alerts about your bill, service outages, or other important account information.

If you don't see this specific option or if it's already turned off, the only other way to stop notifications is through your phone's operating system. However, doing this would turn off all notifications from the Xfinity app, including bill alerts. Please let me know if you were able to find the setting and turn it off.

 

Visitor

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3 Messages

@XfinityChristy​ Under the account tab there is no settings option. I can only see account settings which doesnt have a notification section.

Official Employee

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174 Messages

user_823hna You're on the right path! Once you select "Account settings", the next screen should list "Notification settings" underneath your name. Once selected, you should see options for email, text, and push notifications under "Notification Types".
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Visitor

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1 Message

The only options under "Account Settings" > "Notification Settings" > "Push Notifications" is the following:

1. "Network Access"

2. "Network Activity"

There is no "Marketing." option anywhere. I got a call of duty push notification from you guys and I wan't it to stop.

Visitor

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3 Messages

@XfinitySean​ Under my name in account settings is "Xfinity ID and security" (which does not contain notification settings). Below that is account details which also doesn't contain a "notification settings".

Visitor

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8 Messages

@XfinityChristy

is there an answer to how to stop advertising push notifications on the Xfinity app that is based on reality?

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