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user_0727ee
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Thursday, July 27th, 2023 2:13 PM

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How to remotely set my alarm in the new xfinity app

I used to be able to remotely control my alarm in the xfinity home app. Now in the new xfinity app I don't have remote access to my alarm. If I try using the old xfinity home app it sends me to the xfinity app. How do I get remote access of my alarm?

Question

 • 

Updated 

11 months ago

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XfinityXanadu

Official Employee

 • 

300 Messages

1 year ago

With the recent migration to the Xfinity app it's possible the arm/disarm function can return in a future update. 

4

0

user_2njuab

1 Message

This is unacceptable. You have removed critical functionality and it needs to be restored immediately 

1 year ago

XfinityArmand

Official Employee

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1.8K Messages

Hi there @user_2njuab!  Thanks so much for taking the time to reach out to Xfinity Support here on out Community Forum.  We are so glad to hear from you and happy to help out in any way that we can.  Please feel free to create a post detailing your issue so that our team will be able to better assist you.  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

lfiorani

Frequent Visitor

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15 Messages

@user_2njuab​ Completely unacceptable!  

1 year ago

0

XfinityJamesC

Official Employee

 • 

1.7K Messages

Greetings, @lfiorani! Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your Xfinity Home system. You have definitely come to the right place for assistance.

 

At this time, the only functions that are being migrated over to the Xfinity app from the Xfinity Home app are the ones related to the camera and home automation. If you have a monitored system, you should still be able to arm and disarm it with the Xfinity Home app. We could see a full integration of all the security features at some point in the future, but nothing has been announced about that yet.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

lfiorani

Frequent Visitor

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15 Messages

1 year ago

Right!  Nothing like not notifying anyone of the change and how to navigate it.  I've been paying for months for a service I have no access to arm or disarm or change my automated rules.  It's like throwing money out the window.   This needs to be addressed!

0

0

user_ubukuq

1 Message

11 months ago

Has this been resolved yet?  I too cannot remotely arm/disarm with the new Xfinity App.  Really crucial function for those that travel frequently. The option in the old Xfinity home app just redirects you to the new app and cannot bypass it.  Please help!

2

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lfiorani

Frequent Visitor

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15 Messages

Nope they just keep charging everyone for a service they have no access too.  Sad......

11 months ago

0

XfinityRoberto

Official Employee

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1.5K Messages

Hi there @user_ubukuq. I am sorry to hear you are not able to arm your Xfinity Home Security. At this time this feature has still not been implemented to the new Xfinity App. This feature is still on the old Xfinity Home App. I use it all the time still when I am away from home to arm or disarm my security. I do not have any issue using the old App still. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_0tl8rt

1 Message

11 months ago

This is unacceptable. I cant even use the old xfinity home app. It directs me to the xfinity app and I can't arm my alarm?! I expect a discount 

1

XfinityJamesC

Official Employee

 • 

1.7K Messages

Greetings, @user_0tl8rt! Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your Xfinity Home app, but you have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

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