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LowSC2
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13 Messages

Thursday, January 19th, 2023 7:17 PM

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How to switch between accounts to install equipment.

I need to install and Xfi pod in my vacation home, but I'm only able to access my main home account. I can switch between accounts on the older "Xfinity My Account" app but cannot install equipment from it. It wants me to use the newer "Xfinity" app. How can I switch between accounts on the Xfinity app? Oh, the Android version. 

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2 years ago

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LowSC2

Frequent Visitor

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13 Messages

2 years ago

Figured it out on my own. Apparently, you have to completely log out of the app and re-log back in to be able to choose which account you want to access. Can't just do it within the app like you can with the older version. 

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XfinityJorge

Official Employee

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1.7K Messages

Hello there @LowSC2 thank you so much for contacting our Xfinity Support Team over our Forums. We are sorry to hear that you were having issues installing your equipment but we are happy to hear that you were able to get it resolved. Is there anything else that our team can help you with? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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MLEE60521

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4 Messages

2 years ago

@LowSC2 thanks for sharing this and congratulations on solving it. I’ve been trying to resolve this issue and ironically Xfinity hasn’t been much help. Very much appreciated 

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