How to unblock your device that has the xfinity app from a computer

Hi everyone, I accidentally blocked my primary device last night, which has the app installed. How do I unblock devices from a computer? Similar/same as this issue:

‎Blocked Device Not Showing Up to Unblock | Xfinity Community Forum

Thanks in advance.

Responses

Accepted Solution

EG

Expert

•

107.1K Messages

9 months ago

The concern is not "Community Knowledge Base" related. Topic moved here to the proper help section for assistance.

0

XfinityOrlandoM

Official Employee

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1.4K Messages

9 months ago

@user_xmccvi

T clarify, did you pause a device via the xfinity app and now not unable to un pause it?

2

0

U

user_xmccvi

2 Messages

Correct. I ended up reaching out to Xfinity customer service and we had to do a manual reset of the modem to clear all the blocks. Thanks for your response.

9 months ago

0

XfinityOrlandoM

Official Employee

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1.4K Messages

Awesome, I am glad you got the help you needed

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9 months ago

0

Xfinity App

user_xmccvi

How to unblock your device that has the xfinity app from a computer

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