I can't find paused devices on the Xfinity app

@murphdrag

Thank you for reaching out to our Xfinity Community Forums with your question.

@EG is one of our Forums Experts. They have kindly moved your post to the appropriate section of the forum where it will get more exposure to the official employees (like me) who can help. You can identify Xfinity employees vs. non-employee Experts by the banners under their messages.

Regarding the paused devices not showing on the Xfinity app, is this issue ongoing today? I just checked my own Xfinity app and am able to see the paused devices there. If this issue is still occurring, please check for available app updates in the Google Play or Apple Store. 

Please let us know here if this issue continues to affect you afterwards.

June 19. The app is current on updates. I navigate to "pause/unpause devices" and it still only shows the connected devices. Where are the paused devices" Do you mind showing a screenshot of yours?

@murphdrag    Can you try to uninstall the app, and then reinstall it back? Let us know if that works.