Visitor
•
1 Message
I'm trying to get into my app to activate my service, everything tells me to click on the "Get Started" button, but it's not there.
I'm trying to get into my app to activate my service, everything tells me to click on the "Get Started" button, but it's not there. Only a notification saying my bill is past do, which I have already paid.
I already ordered a new plan, but how am I supposed to activate it
XfinityMatthew
Official Employee
•
192 Messages
7 days ago
Hello user_r6xd9h, Thanks for reaching out on Xfinity Forums. We would be happy to help look into this for you. Was the past due for an old account? When you setup a new plan did you link you existing login or create a new one?
0
0
user_61a26y
Visitor
•
2 Messages
7 days ago
Literally is happening to me right now. They tried to sell me a new plan promising me that it would help but that is completely not true. At the moment I still have no internet, and the app is just as you said. You're lucky this support guys answered your post but he isn't gonna help either. They say to direct message them through here but I'm still waiting on someone to respond. I'm just waiting on a tech appointment to HOPEFULLY fix the issue
0
0