Visitor
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1 Message
Internet Parental controls
Hi! I’m trying to use parental controls and downtime schedules in the Xfinity app, but my app only shows WiFi and Advanced Settings — no People or Security tabs.
My gateway is a Technicolor XB6 (model CGM4140COM, MAC [Edited: "Personal Information"]).
Could you please provision my account and gateway for xFi / Advanced Security so I can use People profiles and parental controls?
XfinityJustinC
Official Employee
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1.8K Messages
2 days ago
Hello, @user_bp6gdw thank you for reaching out over Xfinity Forums. I understand wanting to get the parental controls and schedule downtime, and wanted to see if you were still exepriencing issues setting these up. I found this helpful document online, and see that devices and people should populate when selecting the "WiFi" tab.: https://www.xfinity.com/support/articles/personalize-customize-hnetwork-xfi
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