Visitor
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1 Message
Internet works great; App says “offline”
My internet works fine, but the Xfinity App shows me offline. Removing and reinstalling the Xfinity App did not solve the issue. Please fix your app. Xfinity Assistant is worthless and valueless. The software engineers who designed the app fleeced Xfinity.
XfinityRaul
Official Employee
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3.1K Messages
2 hours ago
@user_riy89o Thanks for making us aware that the app is showing you offline. I'm more than happy to help figure out a solution to this problem you're experiencing. So that we don't go over something you've already done, can you please share with me what troubleshooting steps have you completed on your own?
Besides uninstalling the app and downloading it again, have you by any chance tried restarting the modem on the app?
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