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user_vhnd3x
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Visitor

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2 Messages

Saturday, December 27th, 2025 10:49 PM

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iPad Notes App Issue with Comcast Notes

I have two different iPads and two different iPhones. This issue only occurs with one of the iPads, an iPad Air 5. When I open the Notes app on that iPad, it always opens to the "All Comcast" page even though iCloud is the default location and an iCloud note was the last note used. My have verified the iPad software is up to date, have an excellent wifi connection, rebooted the iPad, turned sync off and on, rebooted again, turned Comcast notes off then on to initiate a complete resync of Comcast notes, and lastly completely deleted all iCloud and Comcast notes, rebooted the iPad, and reloaded them from my iCloud backup. Nothing has helped. Settings are identical to those on the iPhones and other iPad.

The only thing I haven't done is reset the iPad to factory default settings and start the iPad from scratch.

Before I go that route, I am interested to learn of other possible solutions. Thank you...

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26 days ago

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XfinityAbby

Official Employee

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575 Messages

1 month ago

Hello @user_vhnd3x. Thank you for reaching out on our Community Forum. This is happening because your Xfinity email is set up to sync notes. You will want to follow these steps:

  1. Open Settings: Tap the Settings app icon on your iPad.
  2. Find Accounts: Scroll down and tap on Notes, then tap Notes Accounts (or just tap your name at the top, then iCloud/Accounts).
  3. Select the Comcast Account: Tap on the Comcast/Xfinity account that's showing those notes.
  4. Disable Notes: Turn off the toggle switch for Notes. This stops your iPad from showing notes from that account.
  5. Restart (Optional): You might want to restart your iPad to ensure the change takes effect immediately.

    Let me know if this helps to fix the issue! 

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user_vhnd3x

Visitor

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2 Messages

Thank you. This was among several solutions I had attempted to no avail. Three days later, the iPad fixed itself. I don't know if it was a combination of solutions or the fact that I kept attempting multiple resets of all settings. Something obviously clicked eventually.

Thank you for your response...

28 days ago

0

XfinityDilary

Official Employee

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3K Messages

Thanks for the update, user_vhnd3x. I'm glad the issue resolved itself. If you need anything else, don't hesitate to create a new public submission. Have a great rest of your day. 

 

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26 days ago

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