Visitor
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8 Messages
Is there a way to "Restart Touchscreen" on the new Xfinity App?
With the legacy "Xfinity My Account" app, it is very easy to navigate to "Restart Touchscreen," which is very effective at resolving the occasional drop in connection to the home security video feeds. I'm aware this app will be discontinued soon. So I'm trying to find the same option on the new "Xfinity" app, but I cannot find it. I can easily find "Restart Gateway," but I do not want to restart the whole system. Anyone know where to find "Restart Touchscreen" on this new app?
CCJoshua1
Problem Solver
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567 Messages
2 years ago
Thanks for messaging us on the forums @ClawinAtcha. If you wish to troubleshoot, or restart the Touchscreen, please check out this guide. The Xfinity application may not have the restart button available right now, but troubleshooting the service through the app will prompt you to initiate a restart. Let us know if this helps.
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