Misleading Xfinity app survey

I just finished working with an Xfinity tech, Abhishek, who was incredibly helpful. Abhishek solved my cable issue successfully and efficiently and asked that I complete a survey, which I was happy to do. The question asked was something like, "Thinking of your chat, how likely are you to recommend Xfinity?" To me, this question is asking me to rate Xfinity as a provider, and I gave a 5 of 10, as I have multiple issues with Xfinity as a company. However, it seems that this rating was actually applied to Abhishek's service, which for me should have been a 10/10. I really hope I didn't unintentionally give a bad rating to Abhishek, because he was truly excellent.