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jdjackjackk
1st Topic

Visitor

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2 Messages

Saturday, June 7th, 2025 1:48 PM

Missing Tabs in App

My Xfinity app is missing tabs along the bottom. I can only see Overview and Account. I’ve tried talking to numerous reps with no success. I’ve tried rebooting/resetting my modem, uninstalling and reinstalling the app, and logging out/logging in and nothing works. I cannot see the WiFi tab or the tabs to manage People/Devices. Basically, the app is useless and does nothing… and the help I’ve received has been less than helpful. 

Question

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Updated 

22 days ago

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Lkpolo

Problem Solver

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519 Messages

23 days ago

I had it happen about a week ago. I was missing the Wi-Fi tab. I posted on this forum and after a day or two a tech did get me connected to an advanced tech who fixed it up in about 30 minutes. I’m going to recommend if you see anything in your Xfinity app that says activate a device or something like that don’t do it.  I believe the problem was related to a bad update to either the gateway we have or the app itself.  

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jdjackjackk

Visitor

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2 Messages

@Lkpolo​ it’s getting extremely frustrating. I’ve talked to so many reps that have promised resolution, saying it will be fixed within a hour after our conversation ends… yet the app is still useless. Anything to get a good survey score, I guess. I’m just about ready to cancel the service altogether and just go with the fiber company that’s installing in our neighborhood. 

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23 days ago

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XfinityJanelle

Official Employee

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1.6K Messages

Hey @jdjackjackk , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to reach out regarding the Xfinity app. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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22 days ago

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