Missing tabs on app

After a service call and modem change, the five tabs on the bottom of my app are missing. Actually, two remain, overview and account. The missing tabs control functions over family, adding pods, adding security cameras, testing Internet speed, resetting modem, etc., etc. The two remaining tabs are useless.

Responses

XfinityVianney

Official Employee

•

2K Messages

2 days ago

user_16mrvf, Thank you for reaching out and creating a new post. I appreciate you taking the time to reach out to us here tonight. I know being able to manage your network is one of the best parts about using the Xfinity App, and I can see how this would be a headache. The Xfinity App is a great tool, so I'll do all I can to help get you the tabs you had before.

I see you sent us a direct message already, so I'll follow up there shortly. Please keep in mind that we ask that you don't send a direct message until you are directed to by support as part of the community guidelines. The post creates a help ticket, which we follow up on, and a direct message right afterward may cause a delay in support. That said, no biggie. Just a heads up:)

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Xfinity App

user_16mrvf

Missing tabs on app

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