Thank you so much for choosing Xfinity and for being a part of our forum community mhayneh. We're really glad you're here. You've come to the right place for help with managing your modem through the Xfinity app, and we're here to support you every step of the way. To better understand the issue and work together toward a solution, we just need to ask a couple of quick questions:
Are you currently logged into the app as the Primary user or an Account Manager?
Have you already tried uninstalling and reinstalling the app to see if that helps?
Thank you for being our eyes and ears on the other end!
XfinityThomasA
Official Employee
•
2.5K Messages
5 hours ago
Thank you so much for choosing Xfinity and for being a part of our forum community mhayneh. We're really glad you're here. You've come to the right place for help with managing your modem through the Xfinity app, and we're here to support you every step of the way. To better understand the issue and work together toward a solution, we just need to ask a couple of quick questions:
Thank you for being our eyes and ears on the other end!
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