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Sdnoar
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Monday, April 7th, 2025 1:28 AM

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Modem swap caused Xfinity WiFi features to disappear

Technician swapped gateway from XB7 to XB8 and now I can no longer manage WiFi, add pods or activate Storm Ready from the app.

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1 year ago

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XfinityDilary

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1 year ago

 

Sdnoar Thanks for posting on our Community Forums. I'm sorry to hear about the issues connecting your pods and Storm Ready Wi-Fi Device. We'd like to help troubleshoot. Have you tried rebooting the modem manually or through the Xfinity App? I would recommend disconnecting the pods and Storm Ready Wi-Fi Device and reconnecting them as well. This can help refresh the connection overall. 

 

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Sdnoar

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I resolved the issue by contacting Comcast and finally connecting with an agent.  My old modem was stuck in a “pending delete” state in one of the tools and the agent needed to push it through to resolve.  Working fine now…

1 year ago

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XfinityDilary

Official Employee

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3.5K Messages

 

Sdnoar That's great! I'm glad our agent was able to help resolve this. I will mark this post as solved then. If you need anything else, don't hesitate to create a new public post. Have a good rest of your day.

 

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1 year ago

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