My iPhone doesn't support most recent update of Xfinity App

I'm trying to access my router (Gateway XB8) to manage my network settings, but I have an older iPhone 8 that will no longer support anything after OS 16.7.11, and the app is telling me that I need OS 17.2 or later.

Other than upgrading my phone (which isn't an option at the moment), what are my options for managing my network settings without the app?

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XfinityMarshante

Official Employee

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365 Messages

18 days ago

Hello @user_yhiyag, Thank you for taking the time to leave a post. You can manage your network settings on the Xfinity site under Internet, and you can also log into the modem using the admin tool. I have also attached an article with steps on changing your Wi-Fi network name and password.

0

user_d.a.v

Visitor

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1 Message

13 days ago

To be clear - you are stating that the newest update to the Xfinity app *CAN'T* be used on iPhone 8s? Correct?

That doesn't seem very customer-centric, unless I buy a newer iPhone. Not very Comcastic.

[Edited: "Personal Information"]

(edited)

3

XfinityJeniece

Official Employee

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3.4K Messages

Thanks for that feedback, @user_d.a.v. I will make sure that your feedback is submitted as we are always looking for ways to improve the customer experience. You can still use the Xfinity website to view and manage all of your account information! Let us know if you have any additional questions. We are happy to help!

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11 days ago

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twmuse

New Poster

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6 Messages

@user_d.a.v Actually this is very Comcastic, I just ran into this issue also, Xfinity app supposed to make life easy, but nope only if you get the newest stuff from comcast and pay more for that, not a surprise been with them for over 20 years and pay far more for all services than someone who just signs up. as soon as the new lines get put in here may be time to change providers.

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11 days ago

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XfinityVianney

Official Employee

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2.4K Messages

twmuse

We know this has been frustrating for those who have encountered this issue as well. That said, you can still manage your network and account directly on the Xfinity website. Additionally, our team is always here to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 days ago

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F

ffxx

Visitor

•

8 Messages

13 hours ago

Yea the website is not equivalent to the app, which is broken for no reason.

Tried to get around it with bluestax but its also not supported version.

More important with recent xb8 bugs breaking 2.4ghz connections requiring router reboots.

0

Xfinity App

user_yhiyag

My iPhone doesn't support most recent update of Xfinity App

XfinityMarshante

user_d.a.v

XfinityJeniece

twmuse

XfinityVianney

ffxx

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