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Tuesday, December 17th, 2024 3:30 PM

My modem is online but app is saying that my modem is offline My modem is online but app is saying that my modem is offline Question

I see this has been a problem for others in the past. I have tried deleting the app and reinstalling it but I still have the same issue. Does this issue impact my data usage?

Official Employee

 • 

2.5K Messages

4 months ago

 

user_e7hi5b Hi there! We are sorry to hear you are having issues with the app showing your modem offline when its really not. Have you made a modem switch recently? 

 

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