Thank you @user_hugu3h for reaching out on our Xfinity Community forums.
To help us better understand the issue, could you tell us a little more about what you mean by "pass"?
Are you referring to your Wi-Fi password, a streaming service password, a TV package or pass you recently purchased, or something else?
When you try to connect the TV, what exactly happens? Are you seeing an error message on the screen, being prompted for a password, or is the TV unable to find the network at all?
Any additional details about the TV, the service you're trying to use, and any messages you're seeing will help us point you in the right direction. 😀
XfinityCliff
Official Employee
•
691 Messages
11 hours ago
Thank you @user_hugu3h for reaching out on our Xfinity Community forums.
To help us better understand the issue, could you tell us a little more about what you mean by "pass"?
Are you referring to your Wi-Fi password, a streaming service password, a TV package or pass you recently purchased, or something else?
When you try to connect the TV, what exactly happens? Are you seeing an error message on the screen, being prompted for a password, or is the TV unable to find the network at all?
Any additional details about the TV, the service you're trying to use, and any messages you're seeing will help us point you in the right direction. 😀
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