TheOldCoach's profile

Regular Visitor

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2 Messages

Monday, January 13th, 2025 10:31 PM

My Primary Account has no edit or management function in the user accounts

When I drill down into a user account to change roles, I do not find any function button to allow permission changes.  I can delete an account, but nothing else.

Official Employee

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1.4K Messages

2 days ago

@TheOldCoach  Thank you for reaching out today on the Xfinity Community forums. Once you are logged in if you go to account and identity, your list of users should be there, if you select the one you want to change it will open it up, then change permissions. Do you see that? Are you attempting this on Xfinity.com?

Regular Visitor

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2 Messages

Thank you for the reply, however....  When I select the user I want to change the ONLY thing I see is "Delete User"  There is NO "Change Permissions" button.  I am attempting this on Xfinity.com.

I get the same screens when I use my PC or my cellphone - no edit function buttons once in a user change screen.

Official Employee

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1.4K Messages

@TheOldCoach, Please check out Manage user roles and permissions on Xfinity accounts and see if that helps get your users in order. 

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