Visitor
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1 Message
my xfinity app cannot see any of my devices
Recently updated my modem because it was available. Now the app cannot see any devices on the network. In the "WiFi" or "manage Wifi" which goes to the same screen, I see a "Toubleshoot" button a "WiFi Hotspots" button but the previous version had a "manage devices" button that no longer shows up. Asking the "ask xfinity assistant" is a useless endeavor leading to frustration. I have 3 pods in my house and have no idea if they are even connected or functioning.
user_bonjojo
7 Messages
1 month ago
I have the exact same issue. I have been on the phone with support (last night for over an hour) and was told I would get a call back today. Didn't get a call back. I called again tonight and was told that Xfinity is doing system maintenance with their applications so the issue is scheduled to be fixed (in my area, MN) on Thursday. I have had the same frustration since I cannot see any connected devices on my Xfinity app and whenever there is a service issue, we are told to log into the Xfinity app. I am also frustrated that there is no notice to this kind of maintenance issue being sent out or that I was not told this last night. But, I'm crossing my fingers that it will work on Thursday or I guess I'll be calling again. ☺
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XfinityVianney
Official Employee
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2.1K Messages
1 month ago
Thank you for reaching out. I'm sure this has been frustrating, and I'll do my best to assist. I know managing your network and pods is one of the best benefits of suing the Xfinity App, so I'll work to get you access. Please send me a direct message with your full name and service address to get started. I'll be glad to help.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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