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user_5li5s3
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Sunday, April 20th, 2025 1:57 AM

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For the last six months I have received this error on my account.

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Spoke with Xfinity CSA on Friday. Supposed to be a 24 hour review, and haven’t heard back. Ticket #IH262527310. They advised there are NO red flags on my account. It’s some payment lock but they said it should be removed which it’s not. I can’t keep going to the store for payment. Please help me. 

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user_5li5s3

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2 Messages

3 days ago

Issue has been resolved as of 4/21/25.

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XfinityJon

Official Employee

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Good evening user_5li5s3! I am very glad to hear that issue has been resolved. I can certainly appreciate the convenience of having quicker ways to make payments and manage your account, besides just going to the store. Did you have any other concerns or questions that I could assist you with at this time?

 

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