user_vyj1wy. To confirm, did you use Netflix with us at one point, then subscribe to Netflix directly later on using the same login? That can normally cause a problem like yours.
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XfinityRaf
Official Employee
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587 Messages
8 months ago
Good afternoon @user_vyj1wy. How did you originally sign up for Netflix?
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user_vyj1wy
4 Messages
7 months ago
I have the same issue. I signed up on netflix.com many years ago.
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