Waste55's profile

New Poster

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7 Messages

Sunday, August 7th, 2022 3:34 PM

Closed

New "Apple Device" connection in the middle of the night

Hello, 

I woke up to a notification that a new device named "Apple Device" connected in the middle of the night. When I tapped the notification the Xfinity app crashed.  If I login to the app and manually look it does show up there. 

It has a MAC that matches Apple vendor lookup. It has an IP6 IP Address, but strangely no IP4 was ever listed it seems. The dB for the wifi connection is "undefined dBm" as well. 

Thoughts on if this device really ever connected? Some screenshots below:

[Image Removed: "Personal Information"]

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[Image Removed: "Personal Information"]

Official Employee

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1.6K Messages

2 years ago

Hello, @Waste55. This is serious and we need to get our Customer Security Assurance Team involved especially since this is an unknown device. Please visit this link to file a fraud claim or contact them directly using the phone number on their website https://comca.st/3p47lR5.

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