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user_kplw54
1st Topic

Visitor

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1 Message

Wednesday, June 4th, 2025 4:08 PM

New updated app won't let me in

I went to log in my Xfinity app it said I needed to update. I pressed the button to update sent me to open app. I pressed the button. It sent me back to update app

Question

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Updated 

21 days ago

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XfinityBenjaminM

Official Employee

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2.2K Messages

25 days ago

 

user_kplw54 Can you please try uninstalling the app completely and then reinstalling? It sounds like what you're seeing is a glitch. If you still have issues after doing what we suggested, please let us know.

 

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user_24aao8

Visitor

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1 Message

24 days ago

Same issue here but uninstalling the app and reinstalling fresh fixed the issue for me. Just had to login again. 

Samsung S9 Note(2018)

For once a 'simple fix' for a tech issue!  lol

Thank you, Ben! :-)

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user_92hgl1

Visitor

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1 Message

23 days ago

Updated app but won't recognize it when done. Phone still says needs updating.

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XfinityJohnG

Official Employee

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1.9K Messages

Thank you for reaching out here @user_92hgl1. If you have tried uninstalling and reinstalling that app we would be happy to check further into that issue from here for you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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21 days ago

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