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user_fefa9d
1st Topic

Visitor

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2 Messages

Wednesday, January 4th, 2023 2:08 AM

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new xfinity app only shows account info

The new xfinity app only shows account info and chat feature. I do not have an option to do anything else. For example, I do not have an option to view/edit Comcast router settings. I am using the app on an iPhone running iOS 16.1.1.

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2 years ago

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CCMike1

Official Employee

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933 Messages

2 years ago

Hello @user_fefa9d I know how important it is to access all the account content from the XFINTY app. There is the XFINITY app and the MY ACCOUNT app.  With the XFINITY app, there should be 4 tabs. Overview, Connect, People, and Security. Do you see this on your end? If not, what other options do you see available? 

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user_fefa9d

Visitor

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2 Messages

@XfinityMikeB​, as I said, the only options I have in the XFINITY app are my account and the chat feature. My account just shows my basic info (account settings and plan details). 
The MY ACCOUNT app shows my equipment. But if I click it to access the router settings, I’m redirected to the XFINITY app and just see my account info.

2 years ago

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CCMike1

Official Employee

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933 Messages

I'd like to take a closer look, can you send me a direct message with your address and name? 

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_7ecd61

Visitor

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5 Messages

@XfinityMikeB having the same issue, what was the resolution?

2 years ago

0

XfinityBenjaminM

Official Employee

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1.6K Messages

@user_7ecd61 Hello! We are sorry to hear that you are having the same issue. Do you know if your Xfinity User ID is listed as a Primary or Manager? It could be a permissions issue if some information appears to not be there. If you check that and still have issues, we may need to bring you into a Private Message to investigate this further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_7ecd61

Visitor

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5 Messages

where would I check this?

2 years ago

0

user_f4fd78

Visitor

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1 Message

2 years ago

Same issue.. what’s the resolution?

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