Notifications not working on app!

Notifications stopped working on new iphone 16. Boxes checked in the app for text, email and push notifications. Has my phone been hijacked?

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XfinityEva

Official Employee

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1.6K Messages

4 days ago

Thank you so much for reaching out. Are you still experiencing issues with your notifications? You may need to check the settings here: https://www.xfinity.com/support/articles/update-account-preferences

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user_ec3105

Visitor

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2 Messages

No this did not correct the issue. All the boxes are checked but dimed out so I can't change any setting. My xb7 router/wifi was hacked in December. Router was replaced in Jan. Now I believe the app has been compromised. I don't wish to uninstall the app because I will lose all my data. Is uninstalling the app my only choice?

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4 days ago

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XfinityDemitrius

Official Employee

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1.7K Messages

What specific application are you experiencing issues with on your device @user_ec3105? Deleting and reinstalling the Xfinity App would not remove any data from your device. I highly doubt whatever took place with your router/WiFi is effecting your device specific issue.

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4 days ago

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user_ec3105

Notifications not working on app!

XfinityEva

user_ec3105

XfinityDemitrius

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