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Programmer187
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6 Messages

Sunday, July 24th, 2022 7:18 PM

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Pause and parental controls don’t work

Out of the box using the Xfinity app the parental controls nor the pause button work at all.   The pause image shows yet nothing happens.  My daughter uses a iPhone 6 with no cell line on it.  I want to control her access and be able to pause but they do nothing when enabled.  What needs to be done to turns these features on? 

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2 years ago

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Programmer187

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6 Messages

2 years ago

It’s also very strange that the parental controls impact every device in the household.  I want it to impact specific devices not the entire household.  Is this possible ? 

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XfinityJanelle

Official Employee

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1.3K Messages

@Programmer187 Thank you for reaching out on the Xfinity Community Forums. I am happy to assist you today. Do you have profiles set up in the Xfinity app? Once inside the profile you can assign the devices and set the parental controls for everything in that particular profile. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 years ago

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Programmer187

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@XfinityJanelle​ Yes I have done that and they don't work.  Nothing is effective on her profile pause.  The timing is useless because it tracks just connection length to the network and not how long she's actually been playing on her phone.  So I was just going to pause it myself when her time is up.  It does NOTHING at all.

(edited)

2 years ago

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Pata41

Visitor

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11 Messages

Did you ever get an answer? I have been talking to them for @6 months on this issue.

2 years ago

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EG

Expert

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107.1K Messages

2 years ago

Concern moved here to the proper help section for assistance. 

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Programmer187

Visitor

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6 Messages

2 years ago

Hello,

I'm still waiting for a response.  Seems none of the parental controls work.

Mike

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XfinityPeterH

Official Employee

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1.5K Messages

@Programmer187 Thank you very much for your patience while you wait for a response and while you are working with us. Having three kids I know how important it can be to have complete control over their screen time and online time. I want to provide this great website to you so we can make sure everything is correct with how you are Managing People With Xfinity xFi. 
 

Please let us know if you still have any further issues. We are always happy to help. 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Programmer187

Visitor

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6 Messages

2 months ago still no response.

2 years ago

0

CCJoseph

Problem Solver

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729 Messages

I saw that we offered a link above. Did that link that we give you not help? 

I no longer work for Comcast.

2 years ago

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Programmer187

Visitor

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6 Messages

That link is to the setup i completed a long time ago.

2 years ago

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CCSelena

Problem Solver

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892 Messages

I see you sent us a DM, I will continue to work with you directly there to get this taken care of. Thank you! 

I no longer work for Comcast.

2 years ago

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