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user_spk95y
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2 Messages

Wednesday, August 21st, 2024 4:41 PM

Paused device on the app that can still get wifi with our home network after 12:00am every day

Why a paused device on the app can get wifi with our home network after 12:00am every day?

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3 months ago

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XfinityRaul

Official Employee

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1.6K Messages

3 months ago

Hello, @user_spk95y. I would like to thank you for reaching out to us via Forums to figure out why your device is regaining access to your home wifi after midnight. Just to confirm, are you setting the pause time frame to 30 minutes, 1 hour, 2 hours, or when you decide to unpause the device? 

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user_spk95y

2 Messages

I am setting the pause until I decide to unpause the device.

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3 months ago

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XfinityJorge

Official Employee

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1.7K Messages

Gotcha! Let us work with you and dig a little deeper into this. Please send us a DM so we can get started. Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

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3 months ago

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