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user_gy3s05
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Saturday, November 8th, 2025 8:38 PM

peacock freezing

While watching a movie on Peacock, ex:Fall Guy, during the mid movie commercial the box freezes and has to be restarted. Happens only on Peacock.

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16 days ago

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XfinityBrianH

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4 months ago

 

user_gy3s05 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_ftx0u7

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I’m having same issue with peacock 

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18 days ago

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XfinityRay

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Hi there, @user_ftx0u7! Thanks for reaching out about Peacock. We are glad to find out why that is happening and get it fixed! Are you also watching on a TV box? Does it freeze during the commercial on all programs/movies? When you exit the app and go back in, does that same program/movie freeze again or does it let the commercial finish playing when you access it a 2nd time? 

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16 days ago

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user_ftx0u7

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18 days ago

I’m having same issue only with peacock 

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