Visitor

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Monday, October 13th, 2025

Peacock Premium with Gigabit Internet not showing after activation

We switched to Gigabit Internet over the weekend and activated the Peacock Premium that comes with it.   When we sign into Peacock it is showing as the free version and has lots of 'upgrade to watch' links everywhere, so it doesn't seem to be seeing that we have the Peacock Premium subscription now.  I've signed in on TV, Phone, Tablet - all exhibit the same behavior - doesn't recognize that we have Peacock Premium.   Thank you

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Official Employee

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2.1K Messages

12 days ago

Good afternoon user_bj06xu thank you s much for taking the time to reach out here on our Xfinity Forums! From the sounds of it, you had some level of Peacock previously, is that correct?  When attempting t activate Peacock , are you following the instructions in the article listed below? 

 

Activate Peacock Premium from an Xfinity or NOW promotional offer

 

 

 

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