Frequent Visitor
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10 Messages
Peacock Premium
I am a diamond member and as a Reward Peacock Premium is free. The one tv (I have 4) that I activated with the reward a long time does have Premium. The other tvs have the Peacock App but if I select a premium program, it says I have to subscribe to Premium and have to pay for it $7.99). When I logon to Rewards it shows the Peacock Premium reward but when I click on it, I can’t select the reward, the only option is to exit. I suspect since I already have the reward I can’t select it again. One difference is that email id associated with the tv that has premium is different than the other 3 tvs. Do all tvs have to have the same email id to get premium? How do I change the email id so that they are all the same and ensure I want cause bigger problems by changing the email id?
JV04
Frequent Visitor
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10 Messages
6 days ago
I resolved part of this issue, now I have all 4 TVs with the same Peacock User ID. All TVs have the Peacock App but I still can't access premium shows (e.g. Wicked) without subscribing to Peacock Premium at a cost of ($7.99). The issue is Peacock says I already am "active" with Premium, but that is only partially true. I have access to premium but only for limited programming not full premium, when I check the manage App option it says I have a free version that expires on June 25. How do I update to full premium without having to pay for it since I am a diamond member, and it should be free?
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XfinityEmilyB
Official Employee
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2K Messages
5 days ago
@JV04 Thank you for letting us know about your experience so we can make sure you're getting the content that you earned through our Rewards program :). We're a team of experts dedicated to addressing all your questions and concerns, and we'll work alongside you until we reach the best possible resolution.
Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Include your name and address so I can find the account and help.
You can find some additional information about the Peacock Premium rewards here.
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