port forwarding broken within the app

Concern moved here to the Xfinity App help section for assistance.

Hello @mr_anderson, thanks for reaching out to the Xfinity Community Forums. Can you please give us some more details on your concerns setting up a Port Forward?

Sometimes the port forward is already associated with a device on the network or the port forward is created but is no longer associated with a device on the network.

A common solution in this case:

• In the Xfinity app, navigate to WiFi > View WiFi equipment > Advanced settings > Port forwarding.
• Locate the port forward that the customer is trying to use.
• If the port forward settings that are in use are associated with a device, select Edit to adjust these settings or delete the port forward.
• If the port forward settings are in use but not associated with a device, select Delete.