Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_70i580
1st Topic
1st Like

3 Messages

Wednesday, January 24th, 2024 2:26 PM

Closed

Port Forwarding

Trying to port forward from the Xfinity app and this is all I get for the last 3 days:

You were able at one time to forward from the xfinity router itself but no more...

-Doug

Question

 • 

Updated 

10 months ago

91

2

0

Was this helpful?

EG

Expert

 • 

107.1K Messages

10 months ago

Concern moved here to the Xfinity App help section for assistance.

4

0

user_70i580

3 Messages

Thanks didn't realize it was private.

10 months ago

XfinityEva

Official Employee

 • 

1.3K Messages

Thank you @EG for helping us get to this sooner! 

 

@user_70i580

Thanks for visiting our Xfinity Community Forums for help with your setting up your port forward. We recommend going through the steps outlined here.

 

What step are you receiving this error on? Are you looking to set this up on a different device than you previoulsy had set up this for? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

user_70i580

3 Messages

Before I had port forwarding  configured in the modem (Xfinity Arris TG1682G). Then configuration for port forwarding was taken out of the modem and only configured on the app. It has never worked. Same message below.

From the app, clicked on WiFi, View WiFi equipment, Advanced Settings, Selected Port forwarding. Then I get this screen for the last few months.

"Something unexpected happened. We can't display the details right now. Please try again or come back later".

Same message for the last 3 months. I've seen it reported here before with no resolution.

10 months ago

0

XfinityAirelle

Official Employee

 • 

2.1K Messages

 

user_70i580  Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

EG

Expert

 • 

107.1K Messages

10 months ago

@user_70i580 @XfinityEva 

You're both quite welcome !

0

0

forum icon

New to the Community?

Start Here