Hi there, user_d70wx7! Thank you so much for reaching out to us here in the Xfinity Forums community. I understand how frustrating it can be when an app isn’t working the way it should, and I’m happy to help you get Prime Video up and running. Could you share a bit more about what’s happening when you try to open the app? For example, do you see an error message or does it just not load? Also, have you had a chance to try uninstalling and reinstalling the app yet
XfinityThomasA
Official Employee
•
3.1K Messages
11 hours ago
Hi there, user_d70wx7! Thank you so much for reaching out to us here in the Xfinity Forums community. I understand how frustrating it can be when an app isn’t working the way it should, and I’m happy to help you get Prime Video up and running. Could you share a bit more about what’s happening when you try to open the app? For example, do you see an error message or does it just not load? Also, have you had a chance to try uninstalling and reinstalling the app yet
0
0